Guest Author: Hannah, The Insight Coach

At AUDITSU, we talk a lot about compliance, risk, and regulation. But behind every standard is a person. That’s why we’re proud to share this guest article from Hannah – a solicitor, coach, and someone with lived experience of visual impairment.

Her story is a powerful reminder that accessibility isn’t just a checklist. It’s about people, identity, and inclusion. We’re grateful to Hannah for bringing that to the forefront – in her own words, and on her own terms.

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Accessibility Isn’t Just a Checkbox – It’s Personal!

by The Insight Coach

When Life Changes Overnight

I didn’t plan to start a coaching business. Like many people, I was just getting on with life – until life threw a spanner in the works.

A few years ago, I became visually impaired. That experience turned my world upside down in so many ways – physically, emotionally and professionally.

I was grieving my old normal while trying to find a way forward in a world that suddenly didn’t feel built for me anymore.

Rethinking What Accessibility Really Means

At first, I thought accessibility was about practical things: screen readers, magnifiers, better lighting.

But the deeper truth is, what I needed wasn’t just better tech.

• I needed a workplace culture where I still felt like I belonged.
• I needed people to ask questions instead of making assumptions.
• I needed the courage to say, “Actually, I can’t see that,” without feeling like I was causing a fuss.
• I needed to believe I still had value to offer – even if I was working a little differently now.

The Reality of Working Life

I still work full-time as a solicitor, and to this day I often struggle with the technology I’m expected to use. Basic things – like navigating documents, reading notes on-screen, or accessing shared platforms – can become daily battles. Not because I’m not capable. But because the systems weren’t built with people like me in mind.

That disconnect can be exhausting. It can make you feel overlooked, underused – like you're sat on the sidelines in your own career.

Finding a New Path Through Coaching

That’s where coaching came in. Learning to coach changed everything. It helped me rebuild my confidence, reconnect with my strengths and realise that my experience wasn’t a barrier – it was a superpower.

So I set up my own business: The Insight Coach.

A Different Kind of Inclusion Work

This was not so I could talk about screen readers or compliance (although those are important too). But to talk about the deeper layers of accessibility – the emotional and cultural ones.

To ask:

• Who gets to feel included in your workplace?
• Who feels like they need to mask, shrink or hide?
• And what would it take to change that?

Through my one-to-one coaching and workplace inclusion workshops, I support people and teams to build environments where everyone can thrive.

I work a lot with women going through life changes and with organisations who genuinely want to do inclusion better.

And I do it all with my lived experience – not a textbook.

What Accessibility Really Comes Down To

Accessibility isn't just about policies and platforms.

• It's about how we make people feel.
• It's about creating spaces where people feel safe to be themselves.
• It's about empowering people – especially those who've been left out – to find their voice again.

That’s what “Insight” stands for.

Thanks to AUDITSU for creating space for stories like mine. If you’re someone who wants to work with real people doing real work in this space, feel free to connect with me.

Let’s make inclusion human again.

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Connect with Hannah

If Hannah’s story resonated with you, or you’d like to learn more about her coaching and inclusion work, you can connect with her directly on LinkedIn(opens in new tab).