Billing & Invoices

The billing page

Open Settings and select Billing. Billing is managed by the organisation owner; see roles and permissions.

The Current plan section shows:

• Your plan name and billing interval
• Your recurring charge and the date your subscription next renews
• Any trial period remaining
• Any scheduled plan change, with a Keep current plan button to cancel it

From here, Adjust Plan opens the plans page. See changing your plan.

Payment method

On a paid plan, the Payment section shows the card on file: brand, last four digits, and expiry date. Payment is processed by Stripe; Auditsu never sees or stores your full card details.

To change your billing details:

1. Select Update in the Payment section.
2. In the Update billing details dialog, edit your name, billing email, address, and country.
3. Optionally add a tax ID, such as a UK or EU VAT number, choosing the matching tax ID type.
4. Select Update to save.

The name, address, and tax ID you enter here appear on your invoices.

Invoices

The Invoices section lists every charge with its date, amount, and status. Select View next to an invoice to open the full hosted invoice in a new tab, where you can also download it. Refunded invoices are marked in the list.

If a payment fails

When a charge does not go through, the billing page shows a Payment failed notice with the reason and the date of the next retry, and a banner appears across the app warning that the account will freeze if payment is not resolved. To fix it, update your billing details and card from the billing page.

If the account does freeze, your data is kept, but access is restricted until payment is restored. The banner links straight to Update payment method.