Creating Tickets

Where tickets come from

Tickets are created in the audit walkthrough. When you record a Fail verdict on a check, the Create a ticket dialog opens so the failure is captured as actionable work. The dialog shows the screen (or App level for app-level checks) and the requirement being failed, and the ticket inherits its severity, High or Medium, from the check itself. See recording results for the verdict flow. Ticket management is part of paid plans; see pricing.

Create a ticket

1. Record a Fail verdict on a check in the walkthrough.
2. In the Create a ticket dialog, enter a description of the issue. This is required, up to 1,000 characters; a counter shows how much room is left.
3. Optionally select Attach evidence (optional) to upload a screenshot showing the failure, or drag an image anywhere onto the screen while the dialog is open. Images up to 10 MB are supported.
4. Optionally pick a team member under Assigned to. Tickets default to Unassigned.
5. Select Create ticket.

The dialog also records who audited the check, shown next to Audited by. If you select Close instead, no ticket is created.

One ticket per check

Each check can only have one ticket. If a check already has one, the walkthrough shows a link to the existing ticket rather than letting you create a duplicate. To raise the issue afresh, resolve or abandon the existing ticket first; see resolving tickets.

After creation

New tickets start as Open and appear on the Tickets page alongside tickets from all your other audits; see ticket views. Each ticket links back to its app, screen, and check, so the connection to the audit record is never lost. If you skipped the screenshot, you can attach one later from the ticket's detail page while the ticket is still open.