Grouping Tickets

What ticket groups do

Ticket groups bundle tickets that share a single engineering fix into one planning unit. A missing focus style might fail checks on five screens, producing five tickets but one piece of work; a group keeps them together. Tickets keep their individual audit records, so grouping never blurs what was found where.

Who can manage groups

Only organisation owners and admins can open the Ticket groups page and create, edit, or disband groups; the Manage groups link on the Tickets page appears only for them. All members can see group labels on tickets and filter by group. See roles and permissions.

Create a group

1. On the Tickets page, select Manage groups.
2. Select New group.
3. Enter a name, for example "Fix a11y labels in icon buttons". A description is optional.
4. Select Create group.

You land on the group's page, ready to add tickets.

Add and remove tickets

1. Open a group and select Add tickets.
2. Tick the tickets to include, then confirm.

A ticket belongs to at most one group. If a ticket is already in another group, the dialog warns you that adding it will reassign it. Abandoned tickets cannot be added. To take a ticket out, use the remove control next to it in the group's member list.

Edit and disband

On a group's page, Edit renames the group or updates its description, and Disband deletes the group itself. Disbanding never touches the tickets: they keep all their data and simply lose the group label, and you can re-group them later.

Filter by group

When groups exist, a chip row appears at the top of the Tickets page: All, Ungrouped, and one chip per group. Select a chip to narrow every view to that selection.