Ticket Views

The Tickets page

The Tickets page shows remediation tickets across all your audits. Selecting a ticket opens a drawer with its details and actions; from the drawer you can open the full ticket page, which adds the comment thread and complete metadata.

Views

Use the view switcher to choose how tickets are laid out:

• Board: three status columns, Open, In progress, and Resolved, each with a count. The Resolved column collapses to a narrow rail by default so active work owns the width; select it to expand. You can drag cards between columns; see resolving tickets.
• List: rows grouped by status with collapsible sections. Open and In progress start expanded; Resolved starts collapsed. Each row shows the app, screen, due date, and assignee.
• Table: a sortable table with Title, App, Platform, Surface, Severity, Status, Assignee, and Due columns. Select a column heading to sort.
• Surfaces: tickets grouped by app, then by screen within each app, with app-level tickets collected under App level. Useful for seeing which screens carry the most work.

Filters

Filters apply across all four views, and a count shows how many tickets match:

• Search: matches ticket titles and descriptions.
• View my tickets: shows only tickets assigned to you. Select View all tickets to switch back.
• Severity: High or Medium.
• Assignee: a team member, or Unassigned.
• Platform: narrows to one platform.
• App: narrows to one app.
• Surface: appears once an app is selected; narrows to one screen, with an App level option where app-level tickets exist.

Select Clear filters to reset everything at once. If your organisation uses ticket groups, a chip row above the search box filters by group: All, Ungrouped, or a named group.