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Custom AI Agents

AI agents that survive contact with your compliance team.

We build the agent into the process you already run, with what it is allowed to do written down first, a named person on every consequential action, and a record you can replay.

The problem

The pilot works. It is still a pilot.

  • Nobody could say what the agent would be allowed to do in production, so it never went.
  • A vendor's log proves their platform recorded the action. It does not prove anyone allowed it.
  • The escalation rules live in a config screen nobody can show an auditor.
  • The agent's mistakes are found afterwards, by the person they landed on.
  • Compliance said no. Not to AI, to AI nobody could account for.

An agent goes to production when the answer to “who allowed that?” exists before it acts, not after.

How we work

In. Build. Leave. Prove.

One job, four weeks, in production. Then it keeps proving itself.

  1. In

    The process, the permission list, and who signs. Written down before anything runs.

  2. Build

    The agent runs in shadow first, then live with approvals, inside your environment.

  3. Leave

    Your team owns the permissions and the approval points, and can change them.

  4. Prove

    Every action it took, every one it was refused, and who allowed the rest.

What we build

What you are left with.

  • One agent in one process: triage, drafting, classification, reconciliation or intake.
  • The permission list, written before it runs and owned by your team afterwards.
  • Approval points with named people, at the steps that carry consequence.
  • The record of every decision, replayable any day.
  • The measure of what it did against the old way, taken the same way both times.
Built for the regulator's questions

Can you show that this action was allowed before it happened, and by whom?

  1. What the AI is allowed to do is written down first.

  2. Every decision is checked against those rules before it happens.

  3. A named person signs it off. The check produces the evidence; a person judges.

  4. You can replay the whole history any day and get the same answer.

  5. If anyone changes it later, it shows. Patent pending, UK application GB2620101.2.

That is what a deployment leaves running for your job. In the accessibility product today, a person on your team accepts every finding before it reaches your record.

Who this is for

Who this is for.

  • Operations, digital and risk leaders in regulated businesses.
  • Teams with a process that is high volume, rule-bound and currently manual.
  • Anyone whose compliance team has already refused an agent once.

Not for

A chatbot on a marketing page. This is an agent inside a process that carries consequence.

Why us

Two people, on every call and in your standup.

Simon Milner, Founding Architect

He designed the record: what the AI is allowed to do, checked before it acts, and replayable afterwards. Twenty-five years in Silicon Valley before that.

Jason Crispin, Founder

He owns the customer side of every deployment: what the job is, what it is worth, and that it lands. He is on the first call and every one after.

Patent pending, UK application GB2620101.2. Meet the team

How it runs

Four weeks, then it keeps proving itself.

  1. Week 1

    The baseline

    What the job is, what allowed means for it, and who signs. Written down before anything runs.

  2. Weeks 2 to 4

    The build

    Our engineer works in your codebase next to your developers. The old way and the new way run side by side.

  3. Week 4 on

    The proof

    Every decision checked and recorded. Replay it any day. We maintain it, or you run it without us.

What you keep

  • The agent, running in your process.
  • The permission list and the approval points, owned by your team.
  • The code, assigned to you in writing.
  • The record of every decision, replayable any day.
Questions

What people ask.

What can the agent not do?

What can the agent not do?

Whatever you have not allowed. The permission list is written before it runs, in your words, and the agent cannot act outside it. Anything outside the list is refused and recorded as refused.

Who approves what it does?

Who approves what it does?

People you name, at the points you choose. The agent can propose anything; only a named person can make a consequential action happen, and the record says who did.

What happens when it gets something wrong?

What happens when it gets something wrong?

The approval point catches it before it takes effect, and the record shows what was proposed, what was allowed and what was refused. You can replay the history any day and see the same answer.

Where does the data go?

Where does the data go?

Wherever your rules say. We build in your environment, on your accounts. If the work cannot go to a hosted model at all, that is the sovereign deployment instead.

Can our auditor see it?

Can our auditor see it?

That is the point of the record: every decision with who allowed it, on what evidence, and when. There is no separate auditor login yet, so today you show it to them.

What does it cost?

What does it cost?

Scoped on the call, because it depends on the process. You leave knowing what it would take and what you would keep.

Which process would you hand over first?

Thirty minutes with Simon and Jason. Bring the process and the rule it has to respect. If the honest answer is not to use an agent for it, we will say so.